Privacy Policy

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

We may collect personal information from social media, website or third party that includes full name, email address, phone number, residential and installation address, billing and payment details, energy usage and consumption data, property details relevant to solar and battery installation quotes, and any other information voluntarily provided through enquiry forms, quote requests, or customer service communications. This is considered to be our primary purpose.

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

1. whether the information or opinion is true or not; and
2. whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Informationis defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

1. for the primary purpose for which it was obtained;
2. for a secondary purpose that is directly related to the primary purpose; and
3. with your consent or where required or authorised by law.

1. We may collect Personal Information from you whenever you input such information into the Website, social media pages or related app, or provide it to us in any other way.
2. We may also collect cookies from your computer which enable us to tell when you use the Website and to help customise your website experience. Generally, cookies do not allow us to identify you personally.
3. We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
4. Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party — in cases like this we only disclose information to our sales and marketing team within Australia.

1. We collect Personal Information to provide you with the best service experience possible on the Website, social media pages or through third party, and stay connected with you about developments in our business.
2. We customarily only disclose Personal Information to our own sales and marketing team for follow up and interaction for onboarding as our customers and no other purpose.
3. By using our website and social media page, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

1. We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years.
2. The Australian Privacy Principles:
   1. permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
   2. allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
3. Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

If you have a complaint concerning the way we maintain the privacy of your Personal Information, please contact us on the contact details set out at the bottom of this policy. All complaints will be considered by Nessar Khan, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].